Shipping & Returns
We use UPS as our courier of choice. UPS offers next-day delivery within most places (excluding rural areas) in Ontario. For other provinces, shipping time can range from 3 - 7 business days. UPS cannot ship to PO boxes. We are also pleased to offer clients FREE GROUND SHIPPING on all orders over $75 (before taxes) in Canada (Excluding Nunavut and Northwest Territories). Express shipping charges will apply. Contact Customer Service regarding any promotional shipping programs that may be offered throughout the year. All orders will be shipped from: Entripy Custom Clothing 2320 Bristol Circle, Unit 3, Oakville, Ontario Canada L6H 5S3
EntripyShops Return Policy
At Entripy Shops we are committed to our client’s satisfaction. As all products are custom and made-to-order, returns and/or exchanges will not be allowed. Please double check all details before submitting your order, to ensure the correct style, size, colour and decoration type is selected.
Items will be accepted in return for a full refund including original outgoing freight charges for the following reasons:
- The item is defective
- The item received is not the ordered item
Freight will not be refunded in the following instance:
The garment did not fit or does not meet the client’s needs. Size charts can be found online for each product. Measurements can vary up to 1.5”, and shrinkage is not included in the size chart. Shrinkage on 100% cotton products, and cotton/ poly blend products is up to 6%.
Any order discrepancy must be brought to the attention of Entripy Shops within 7 days of receiving the order. Entripy Shops reserves the right to refuse any refund/ exchange.