General FAQ

How can I create an account on this shop?

You can create an account on the shop by clicking the Register icon at the top left corner of the web page.

What is included in the pricing I see on the screen?

The price you see for a product is the price for a single item and includes one logo of your choice. Depending on the item, the logo can be embroidered or digital printed. Additional logos and personalizations are available for an additional charge. All additional charges are listed on the product’s page.

What does the Sport & Club Option offer?

This allows for Sport or Club names to be populated under logos found on your shop. For a customer to gain access to these Sport or Club logos, they would need to click the drop-down menu on the product page titled “Choose a Sport or Club”. This will populate the Sport and Club logos throughout the “Choose design” section.

Can I add other logos to a product?

To add a second logo to the back or sides of an item, choose the correct tab under the "Choose design" section and check off the "Add your logo to the ____" box. Please note the additional charge. You’ll be able to choose a second logo to be added to your item. If you’re the shop owner and would like to add a design that isn’t currently offered on your shop, please email that new logo over to us at

How do I request information on products I require, but do not see on the shop?

You can call or email our Customer Service team at 1-866-232-3975 or

What is embroidery?

Embroidery is an embellishment application where thread is used to stitch the logo directly onto the garment. This application is done with our polo shirts, sweaters, jackets, bags, & headwear.

What happens after I place an order?

When you check out you will receive an email thanking you for your purchase and containing your order reference details. If you have any questions about your order, please email

Can I get bulk discount pricing?

If you’d like to place a bulk order, you can get volume discount pricing on For a detailed explanation of this process, please email

What payment methods do you accept?

All shops accept credit payments using Visa and MasterCard

How much does shipping cost?

Shipping is free in Canada on all orders over $119 (before taxes) that ship via UPS standard ground delivery service.

Do you ship outside of Canada?

We unfortunately do not ship shop items outside of Canada. However, we have made rare exceptions for this rule in the past. While we cannot guarantee we can accommodate international shipping, we can certainly look into your request. Please contact for more details regarding international shipping.

Can I cancel or return my order?

Orders that have manufacturing defects can be returned and replaced by contacting Due to the custom nature of our products, any other reasons for returns are not permitted. Be sure to use the sizing charts provided for each item and ensure you have selected the right item prior to checking out.

When will I receive my order?

Spirit wear items are shipped out from our Oakville, Ontario facility within 4-7 business days. If an item is out of stock, you will be contacted by our Client Experience Department to discuss alternative options.


Shop Owner FAQ

What is a shop owner?

A shop owner is the individual in charge of the shop itself. The shop owner decides which logos are available, which clothing colours to restrict, and which brands are to be available for purchase. They are our primary contact for the shop and will be notified of our monthly promotions.

Can I limit the garment colours on my shop?

Only the Shop Owner can limit the garment colours shown on the site. Neutral coloured garments (white, black, ash, grey, & charcoal) must remain on to ensure that all apparel styles populate properly on the site. To restrict certain colours, the shop owner simply needs to send an email to

Can I limit specific colour shades?

At the moment, we cannot restrict certain shades of colours from the store. For example: if you restrict the colour Blue, you will no longer have access to any Navy blue, Royal blue, or Light blue coloured items. There is no way to have only Navy blue available. If Navy blue is active, so will Light blue and Royal blue. If you remove a colour, all of its shades will be removed as well.

Can I choose the products that appear on my shop?

You are unable to remove specific items from your shop. However, you can restrict colours of items from appearing on your shop, as well as restricting specific brands from being available. To restrict certain brands, the shop owner simply needs to send an email to

Can I add items to my shop?

Specific garments cannot be added to an individual shop. However, we are regularly adding new items to the Shops platform! If there is enough demand for a specific item, we will certainly look to see how we can onboard them.

How do I order promotional products, like tote bags or water bottles?

Promo products (tote bags, water bottles, pens, speakers, etc) will unfortunately not be available on the Entripy Shops platform. This is due to the relatively large minimum quantity requirements set in place for promo products. That being said, you can certainly place an order for promo items from our parent site! Remember to add your shop’s Member Code prior to checkout to have the order added to your rebate program. Our parent site:

How does the rebate program work?

Shops receive 10% of all orders back in the form of a rebate. Rebates are paid out twice a year, June and December. Once a shop makes their first $1000 in sales, they will start receiving their biannual rebates. If the rebate amount is over $100, we will send the organization a cheque in the mail.

How do I receive my school program member code to receive a 10% rebate on all purchases?

To get your rebate on purchases, enter your MEMBER CODE (found under My Account > Shop Information) upon checking out on to receive your rebate. If you launched your shop after September 25, 2017, your member code would have also been included in the email you received when your shop was launched. When are rebate cheques sent out and when can I expect them? Rebate cheques are issued twice a year; once in June and once in December. In regular weather conditions, the cheques can take anywhere from 5-20 business days to arrive via Canada Post mail delivery.

What is a design template?

These are standard graphics that we populate with text based designs on the information provided by the Shop Owner. They can be turned on and off by the Shop Owner at any time. The colour of the Design Templates can be customized by the client. If a shop owner wants to restrict specific colours from being available on these design templates, go to My Account > Shop Information > Manage Design Colours.

Register Your Shop
Interested in having an online shop? Apply Today